Do I have what it takes?

Have you ever worked in customer service? If not, consider yourself one of the lucky ones. I've had more than four years of experience dealing with customers and I have met some of the nicest people in the world and some of the worst. Being a manager on top of that brings it a whole other level. Leadership has only recently become a soft skill of mine, and I will not deny it took some work. However, having soft skills such as a positive outlook on things, good communication, and initiative all made becoming a leader an easier job. Leadership is essentially a combination of a number of soft skills.
As a leader, I have found myself taking on a lot of tasks. Even just simple things, like changing the garbage. I figure that I can just get it done faster if I do it myself. I pile on all these simple tasks and my plate gets so full, and I find myself getting stressed. I have definitely learned to delegate these tasks over the years, but I still catch myself taking on too many tasks. Delegation is a vital part of being a leader, and it is something I will need to improve in the coming years. Being a leader comes with a lot of responsibilities and there are more important things for me to focus on than changing garbage.
One hard skill I want to attain is creating training programs. I have had some experience with training new employees as well as assisting the head training and development manager with duties. If I want to work as head training and development manager at Google, I will have to gain plenty of experience creating effective training programs.
Another hard skill required to work for Google is to learn how to use a Learning Management System. This is a learning application that emerged from e-learning. I have no experience with this software and I will need to become an expert if I want to work for Google.